Kiryat Gat is undergoing a remarkable urban transformation — evolving from a peripheral southern city into a thriving, innovative hub in the northern Negev. Out of this need, the Kiryat Gat Municipal App was developed: a comprehensive platform designed to centralize municipal services and provide residents with a clear, efficient, and accessible experience.
As Kiryat Gat grows rapidly – with major developments like Karmi Gat reshaping the city – its residents lack a digital infrastructure that matches this pace. Existing tools are fragmented, outdated, and not built for a thriving southern city with expanding needs.
One app. Every service.
Built for a city on the rise.
A single, unified app that brings all municipal services together — designed from the ground up for the residents of a growing city.
General Municipal Services
The home base of the app, centralizing everyday municipal services, updates, and quick actions in one place.
Municipal Sports Services
Explore, reserve, and manage access to municipal sports facilities – all in a few taps.
Quick booking for preferred sports fields — less friction, more play.
Scan on arrival to validate your booking and access the facility instantly.
Resident Benefits
A centralized hub for all resident benefits – eligibility,
validity, and usage details, all in one place.
Surveys & Resident Engagement
A survey module that lets residents participate, view live results, and share opinions — with open and closed surveys, anonymous response option, and transparent outcome display.
This case study provides a high-level overview of the app and then takes a deeper dive into one key module: the Municipal Service Center (106).
The core service module — enabling residents to submit requests, track their status, and communicate directly with the municipal 106 call center.
Residents need a clear and reliable way to submit requests and understand what happens after submission.
The main challenge was reducing uncertainty, preventing errors, and creating confidence throughout the process.
A guided flow that breaks complex requests into simple steps — with continuous feedback and clear status at every stage.
01.
New Service Request
A survey module that lets residents participate,
view live results, and share opinions — with
open and closed surveys,
anonymous response option,
and transparent outcome display.
02.
Request Status Management
Open Request
An active service request that is currently being handled, displaying ongoing updates, status changes, and communication history.
Closed Request
A completed service request, providing a clear summary of the resolution and final status for future reference.
03.
Special Request Handling
Additional Request Types
A dedicated flow for non-standard service requests, designed to guide residents through eligibility and submission requirements.
This project focused on designing a comprehensive municipal app composed of multiple independent services, with a strong emphasis on clarity, accessibility, and system consistency. The Municipal Service Center (106) was used as a representative case to demonstrate how complex service flows can be simplified through thoughtful UX decisions.